Do you warranty your repairs?
- Yes, for as long as you own your car.
Do I need to get multiple estimates?
- Yes & no.
- Yes, if you’re not going through an insurance claim & you’re spending your own hard earned cash, you should compare prices, but more importantly compare the tasks listed on each estimate so you know exactly what you’re getting for your money.
- No, if you’re filing an insurance claim. The insurance company will have their own appraisal written. We will negotiate with them on your behalf to help ensure you get a high quality, safe repair. You will not be charged for anything the insurance company doesn’t authorize.
My insurance co. wants me to go to their body shop, can I go to you instead?
- Absolutely. California Dept of Insurance says your insurance company can’t force you to use their shop.
Can you arrange for a rental car?
- Yes, we have access to all major rental car companies.
Can you tow my car after hours?
- Yes. If you’re an AAA member or similar you can use them. They’ll drop the car here on the next business day.
- If your car has already been towed to an alternate location for example tow yard we will send a truck to pick it up and pay any advance charges that may have been incured.
When I drop off my car, can I get a ride home?
- Yes, we’ll drive you to home or work as needed.
What should I do to prepare to drop off my car?
- Bring the claim # & adjuster contact information. If you have an estimate from the insurance company, it will be on the estimate.
REPAIR QUESTIONS
How long do repairs usually take?
- An average repair is usually a 3 to 4 day process depending on the amount of damage and parts availablity.
PAYMENT QUESTIONS
When do I pay my deductible & to whom?
- Your deductible is paid when you pick up your car upon completion & paid to us, not to the insurance company.
What type of payments do you accept?
- Insurance company checks or drafts.
- Visa or Master Card. No American Express or Discover.
- Personal checks
- Cash
When can I wash & wax my new paint?
- You may hand wash it whenever you like.
- Never use the high pressure water car washes.
- You should wait about 2 months to apply wax.
ESTIMATE QUESTIONS
What do these abbreviations on the insurance estimate mean?
- LKQ or Quality Recycled = a used factory OE part
- Quality Replacement Part or A/M = Aftermarket/non-factory OE part
- Flex = Special additive put in clear coat to make it flexible.
- Blend = Fading new paint into the old paint on an adjacent panel.
- Car cover = A plastic disposable sheeting used to cover car during painting to prevent overspray.
- Colorsand & buff or De-Nib = Sanding & polishing the new paint that was applied to remove minor imperfections.
- Tint = The further adjustment of the paint color that was mixed to help it better match.